Thank you for shopping at Tendpins! As all of our products are print-on-demand, we do not accept returns. However, we are committed to ensuring that our customers are fully satisfied with their purchases, which is why we offer refunds or replacements under certain conditions. Refunds and replacements will be processed without requiring customers to ship items back.

Eligible Cases for Refund or Replacement

We will issue a refund or replacement for your product if:

  • The product is damaged or defective
  • The product has the wrong color, size, or design.
  • The product was damaged during shipping.

Conditions for Refund or Replacement 

  • You must contact us within 30 days from the date you receive your order.
  • Please provide all necessary details, including product photos and a clear description of the issue, order number.

Refund and Replacement Process

  1. Contact us via email at support@tendpins.com to report the issue with your product. Please include photos of the product, order number, and a detailed description of the problem.
  2. Within 7 days of receiving your email, we will send you a confirmation email and your request will be processed. You will have 2 options:  
  • Replacement Product: If you choose a replacement, we will ship the replacement product and provide you with a tracking number within 1-7 days from the production date.
  • Refund: If you choose a refund, we will initiate the refund immediately. Please note that it may take 3-5 days for the refunded amount to appear in your original payment method, depending on your bank or payment provider.

Non-Eligible Cases for Refund or Replacement

We do not accept refunds or replacements in the following cases:

  • Change of mind: If you change your mind or no longer want the product after the purchase.
  • Product damage caused by the customer: If the product has been damaged by the customer, for example, due to misuse, wear and tear, or alterations.
  • Used products: If the product has been used or washed.
  • Requests made after 30 days from the date of receipt.

Disclaimer

  • You must provide complete information and/or documentation related to the order you placed at our store as requested. We reserve the right to decline support in cases of suspected fraudulent activity or incomplete information
  • We shall not assume any liabilities for any loss or shipment delivery failure due to: the recipient’s unavailability, incorrect or insufficient address, package refusal, or theft of goods after delivery. Therefore, please take care to ensure your information is correct before checking out. After your order is completed, if you find any mistakes in the order confirmation, please contact us at support@tendpins.com as soon as possible to receive prompt support.

Important Notes

  • Refund and replacement options are only available for issues related to product defects, shipping damage, or incorrect color, size, or design.

  • To ensure your rights, please contact us within 30 days of receiving your order. We cannot process requests after this time frame.

  • Return shipping fees do not apply, since no physical returns are required

If you have any questions or concerns, please feel free to contact us at support@tendpins.com

Thank you for trusting Tendpins!