1. HOW TO ORDER?

Simply select your style on the product page, then click the "Add to Cart" button and follow the simple steps to complete your order.

We will prepare your order and notify you when it is shipped!

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

At Tendpins, we accept the following payment methods: Visa, Mastercard, American Express, JCB, Discover, Diners Club and PayPal.

3. HOW DO I MAKE A PAYMENT FOR MY ORDER

Once you have selected your products and completed your cart, please follow these steps:

• Choose your preferred payment method (Visa, Mastercard, American Express, JCB, Discover, Diners Club and PayPal).
• For Credit/Debit Card Payments
  • Step 1: Select Visa or Mastercard,... as your payment method.
  • Step 2: Enter your card number, expiration date, and CVV.
  • Step 3: Double-check that all details are correct.
  • Step 4: Click “Pay Now” to proceed.
    
• For PayPal Payments
  • Step 1: Choose PayPal as your payment method.
  • Step 2: You will be redirected to PayPal's secure website.
  • Step 3: Log in to your PayPal account or select guest checkout.
  • Step 4: Confirm the payment.
• Confirm your order and complete the payment process. 

After payment is successfully processed, you will receive an order confirmation email.

4. HOW WILL I KNOW IF PAYMENT HAS BEEN SUCCESSFUL?

Once the payment is successfully completed, you will receive an order confirmation email, which will contain detailed information about your order, order number, and payment method.

5. MY CARD IS NOT BEING ACCEPTED, WHAT SHOULD I DO?

If your card is not accepted, please check the following:

• Ensure that the card details (card number, expiry date, CVV) are entered correctly.

• Make sure your bank account or PayPal has sufficient funds.
  If the issue persists, please contact us at support@tendpins.com for further assistance.

6. CAN I PAY IN ANY OTHER CURRENCY?

All transactions at Tendpins are processed in USD (U.S. Dollars). However, if your card is using a different currency, your bank will automatically convert the payment into USD at the current exchange rate.

7. WHEN WILL MY CARD BE CHARGED?

Immediately after you successfully place your order.

8. HOW SAFE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and complete your purchase.

Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, a highly trusted and widely used technology for processing online payments. Your credit card information is only used to complete the requested transaction and is not stored thereafter.

9. HOW LONG WILL IT TAKE TO DELIVER MY ORDER?

On average, your goods need 5 - 7 days to prepare. They will then be packed and shipped. 

Actual shipping time:

 

10. MY TRACKING NUMBER IS NOT WORKING

It can take 3-5 days for tracking numbers to appear in the carrier's system. Occasionally, the carrier may lose an order. If the tracking number still does not work after a few days, please contact the carrier.

11. I NEED HELP WITH A LATE ORDER

If your order has not arrived after 30-45 days, please contact our team, we are happy to assist.